Refund policy
Last updated 2 November 2026
In short. Purchases in Edictum's shop are sold by Paddle.com, the game's reseller and merchant of record, and Paddle handles refunds. Ask within 14 days of the purchase. If a payment is refunded, what it paid for is removed from your account.
Asking for a refund
- Use the link in the receipt email Paddle sent you, or look up the purchase at paddle.net. You can also write to p.slettenaar@gmail.com and we will pass the request on.
- Ask within 14 days of the purchase. Paddle decides under its refund policy and its buyer terms. Nothing here takes away a right that the consumer law of your country gives you.
The Chancery Club
- Cancel at any time in the game under Other › Shop › Manage subscription. The membership lasts until the end of the month you paid for and does not renew after that.
- Cancelling does not by itself refund the month already paid for. A refund of a renewal follows the rules above.
Refunded automatically
You do not need to ask for these: the game asks Paddle to refund them in full.
- A second purchase of something your account already owns.
- A second Chancery Club subscription paid while one is already running.
- A Founder's Package paid more than two hours after its sale ended (1 February 2027, 23:59:59 UTC). If that refund cannot be made, the package is delivered instead.
After a refund or chargeback
What the payment paid for ends: refunded cosmetics are removed, and a refunded Club month no longer counts. Nothing else on your account changes, and no edict waiting on your desk is lost.
Contact
Edictum is run by Pascal Slettenaar, a private individual in Mexico (see the terms of use). Questions about a purchase: p.slettenaar@gmail.com. Prices and what each purchase includes are on the prices page.